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Understanding our Customers’ Needs

Understanding our Customers’ Needs

What do they want and how do we deliver it…and more


Tags: Supply Chain Supply Chain Management Value - Increased Performance Value - Optimised Cost Value - Reduced Risk


The day-to-day. It can get in the way of having a proper long-term strategy – and you have that little voice in your head saying “There must be a better way of doing this…but I don’t have time to look!”.

Which is where a fresh pair of eyes can help. Eyes that can take that helicopter view of your processes and operations and match them across your stated aims. Eyes that can see things that you might have missed such as:

  • Are parts of your supply chain and operations not aligned to the same vision for your business.
  • Have you got wasteful processes in you operations – adding time and money to the efficient operation of your business.
  • Do parts of your business actively (but inadvertently) work in conflict with other parts?
  • Are all your employees working on adding value in areas they are responsible for, or are they undertaking non-value-added activities?
  • Are there areas that, with a little tweaking, could make huge productivity improvements?
  • Are you trying to keep up with changing trends, but find that opposition to change in your business makes implementation difficult?

These are common problems – particularly when you’re working flat-out and time is of a premium. Time that feels like it’s best used in fire fighting rather than taking a pause and changing root-causes.

We can help.

Our Expert Practitioners work with customers across many areas of the rail industry from Depots to Finance departments to help you take the time to see – and fix – the problems you know you have.

From an initial diagnostic workshop through to a full overhaul of your operations, the Unipart Rail team can help you take control of – and transform – your operations in your office, depot worksite, stores to make them the best that they can be.

Find out more on: https://www.unipartrail.com/supply-chain-solutions.html

Contact us for more information: enquiries@unipartrail.com

   Adding Value through Reduced Risk, Improved Performance and Optimised Cost




About this author
Dave Tilmouth

Head of Marketing Communications

I'm Head of Marketing Communications for Unipart Rail, so I get to be involved in lots of exciting stuff across Traction & Rolling Stock, Infrastructure and road traffic. My colleagues know me as someone who has a perspective on everything, as well as being a bit of an extrovert!

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