Turning a problem into a solution in less than 24 hours

When one of Unipart Dorman's customers realised they needed a critical piece of equipment, the team rose to the challenge and pulled out all the stops in order to deliver trackside within 24 hours.

A major customer of Unipart Dorman, one of the UK's leading LED signalling and information systems providers, were due to commission a Crossrail Project over the Easter period. The day before the project was due to start, they discovered that a cable, ordered from another supplier, had been wrongly supplied and the plug coupled connection was not able to interface with the plug coupler at the end of the Unipart Dorman signal.

If this critical piece of equipment couldn't be delivered over the weekend, it could cause major time overruns and massive expense in re-arranging the job or in delay penalties. The customer needed to have the cable within 24 hours.

The team developed the specification, sourced the parts, made the cable, tested it and got it track-side within 24 hours. A significant achievement and one that exceeded the expectations of the client.

The customer came to Unipart Dorman with a challenge, and this team rose to that challenge. The responsiveness that this team has shown to meeting an exceptional customer requirement was outstanding. The team saw the urgency of the customer request, and pulled out “all the stops” to produce a solution that exactly met that need.

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